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Returns & Exchanges

Policy

Trust is essential in any team, and as your trusted partner, we are committed to meeting your expectations. If you're not completely satisfied, we offer a 90-day return policy.

To qualify for a return, items must be unworn, in new condition, and in the original packaging, which includes all tags, instructions, and other materials. Please remember, some restrictions may apply.

We will issue refunds directly to the original payment method used, once we receive your return.

How to Start Your Return or Exchange

To begin your return:

  1. Go to our Returns Center.
  2. Enter the Order Number for the items you're returning, along with your Email Address or Zip Code, then click on Find your order.
  3. Select the item(s) you wish to return.
  4. Items that are greyed out cannot be returned for the following reasons:
    • They have already been processed for a return.
    • The return is being attempted outside of the 90-day return window.
    • They are non-returnable items.
  5. Choose the most relevant reason for your return and provide any additional details needed.
  6. Once you've added details, click on Done.
  7. After selecting all items to return, click on Next.
  8. Opt to Return to original payment method.
  9. Please be aware that the cost of the return shipping will be deducted from your refund amount.
  10. Finalize your return by clicking on Submit.
  11. You can then show the barcode at your nearest FedEx location or print out the return label at home.

To begin your exchange:

  1. Go to our Returns Center.
  2. Enter the Order Number for the items you're exchanging, along with your Email Address or Zip Code, then click on Find your order.
  3. Select the item(s) you wish to exchange.
  4. Items that are greyed out cannot be exchanged for the following reasons:
    • They have already been processed for an exchange.
    • The exchange is being attempted outside of the 90-day return window.
    • They are non-exchangeable items.
  5. Choose the most relevant reason for your exchange and provide any necessary additional details.
  6. Click on Done after you're finished.
  7. Select Replace with the same Item if you're looking for an exchange of the same product.
  8. Confirm your choices and click on Submit.
  9. Similar to a return, you can show the barcode at a FedEx location or print out the label to send your item(s) back.

Details & Limitations

Refunds are deposited back to your original payment method.
Original shipping charges are non-refundable unless the return is related to our error.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of our customers can only be returned if the return is related to a Galls error. When returning, the Return Reason section will require pictures of the item.

10-Day Fit Guarantee

If your Body Armor requires exchange or alteration, the request must be made within 10 days of delivery. You must contact Galls Customer Service or your Galls rep to receive return authorization prior to returning your armor. Stock Non-Customized Body Armor may be returned after the 10-day period, but you will incur a 20% restocking fee. Armor must be returned in new, unworn condition. Outer Carriers with customization are not eligible for return unless the return is related to a Galls error. This policy excludes clearance items-these products are sold as a final sale with no exchanges.
Body worn cameras, audio recording devices, and memory cards cannot be returned to a Galls store or at Galls.com; they must be returned directly to the manufacturer in accordance with that manufacturer’s returns policy.
All clearance items are sold “as is” and cannot be returned. All sales are final, no exchanges or returns accepted.
Returns for these items, including but not limited to self-defense sprays, chemical kits, select first aid kits and components, road flares, and fire extinguishers cannot be accepted. If you are unsure if the product you are returning falls in to this category, please contact Galls’ Customer Service. Refunds may be available depending on circumstances.
Many products sold by Galls offer extended manufacturer’s warranties. For returns related to matters covered by a manufacturer’s warranty, please visit the manufacturing brand’s website and/or call their customer service line directly.

Gift Certificates cannot be returned or redeemed for cash or credit except where required by law.

For returns assistance, please contact Customer Care at

844-GO-GALLS (464-2557)

CustomerCare@galls.com

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