Providing quality products to professionals who protect and serve the public is our core purpose. If you aren't satisfied with a newly purchased item, simply return it to us so we can repair it, replace it, or refund your money. To create an online UPS return label, click here.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to our error. We will refund or credit the value of the item and any taxes you were charged (except where an item is repaired and returned to you). Original shipping charges are non refundable unless the return is related to our error.
Many products sold by Galls have manufacturer's warranties. For returns relating to matters covered by a manufacturer's warranty, you can contact the manufacturer directly or your assigned account manager to coordinate the repair or return on any such item.
You don't even have to call us to return an item! Simply follow the instructions on the reverse side of the packing slip.
The original packing receipt should accompany all returns or the return must include the original order number associated with the return.
When returning items we recommend that you insure your package and ship it by a method that can be tracked. To assure speedy handling, ship product directly to:
Galls Returns Department, 1340 Russell Cave Road, Lexington, KY 40505